Privacy Policy

This English translation is provided for reference. The Japanese version is the official text and prevails in case of any discrepancy.

O Ltd. (the "Company") has established the following privacy policy (this "Policy") concerning the protection of the personal information of users of its service "MEs" (the "Service"), and handles personal information appropriately in accordance with this Policy.

1. Compliance with laws and regulations

In handling the personal information it obtains, the Company complies with the Act on the Protection of Personal Information, applicable guidelines concerning the protection of personal information, and all other related laws and regulations concerning the protection of personal information.

2. Secure management of personal information

The Company implements appropriate organizational, physical, human, and technical safeguards for the protection of personal information, and takes the measures necessary and appropriate for the secure management of the personal information it handles, including the prevention of leakage, loss, or damage.

3. Acquisition, use, and provision of personal information

The Company observes the following in acquiring, using, and providing personal information.

(1) Acquisition of personal information

Within the scope necessary to operate the Service, the Company may obtain information about users of the Service, visitors to this website, purchasers of products or paid plans, and people who contact the Company (collectively, "Users etc.").

(2) Information collected

The Company may collect the following information about Users etc.:

• Email address, display name, handle, account identifiers, and other registration or contact information
• Products or plans purchased; amount, currency, transaction, contract, and payment status; and other purchase or subscription information
• Content and metadata posted, uploaded, or shared through the Service, together with entitlement, library, download, and other usage information
• Technical information such as IP address, device, operating system, browser, access time, browsing and interaction history, cookie or session identifiers, and error or security logs
• Information provided through inquiries, surveys, campaigns, or other communications with the Company

Payment providers handle payment-card details directly. The Company does not store complete card numbers.

(3) Purposes of use of personal information

Except where provided by law or where the individual's consent has been obtained, the Company does not use the personal information it obtains beyond the scope necessary to achieve the following purposes:

1. Registration for the Service, identity verification when using the Service, and user management
2. Processing and fulfilling orders and paid plans, managing contracts and payments, and providing post-purchase support
3. Operation, maintenance, and management of the Service
4. Prevention of and response to fraudulent activity in the Service
5. Providing and introducing the Service, purchased products, and after-sales support
6. Conducting surveys and campaigns for the Service
7. Research and analysis of marketing data, and planning and implementation of marketing measures
8. Providing notices, advertising, or other marketing to Users etc. who have consented
9. Improvement of the Service, and planning and development of new services
10. Responding to inquiries and contacting Users etc.

(4) Provision of personal information

Except in the following cases, the Company does not provide personal information obtained with the individual's consent to third parties without the individual's prior consent. Requests for disclosure, correction, addition, or deletion of personal information, or for notification of its purposes of use, are handled in accordance with applicable law, and opinions and consultations are responded to appropriately.

1. Where required by law
2. Where necessary to protect a person's life, body, or property, and obtaining the consent of the User etc. is difficult
3. Where particularly necessary to improve public health or promote the sound development of children, and obtaining the consent of the User etc. is difficult
4. Where cooperation is required for a national agency, a local government, or a party entrusted by either to carry out duties prescribed by law, and obtaining the consent of the User etc. would risk impeding the performance of those duties
5. Other cases permitted by law

4. Changes to this Policy

The Company may amend this Policy from time to time; amendments are published on the Service.

5. Entrustment to third parties

Where the Company entrusts all or part of the handling of personal information to a third party, it thoroughly examines that party's suitability and exercises the necessary and appropriate supervision over the entrusted party so that the secure management of the entrusted personal information is ensured.

The Service principally uses the following providers:

• Vercel: website and API hosting, delivery, and operational logs
• PlanetScale: database hosting
• Stripe: payment and subscription processing
• Brevo: authentication, transaction, and support email delivery
• Amazon Web Services: storage and delivery of purchased digital products
• Shopify: operation of the external store, orders, and product delivery

These providers may process information outside Japan. In accordance with applicable law, the Company reviews their safeguards and exercises necessary and appropriate supervision.

6. Improvement and review

The Company conducts inspections of its handling of personal information, its management structure, and its related initiatives, and continually improves and reviews them.

7. Disposal of personal information

The Company retains personal information only for as long as necessary to fulfill its purposes, perform contracts, comply with legal retention duties, prevent misuse, and address disputes. When information is no longer needed, the Company deletes, disposes of, or anonymizes it using methods appropriate to prevent leakage and other risks.

8. Cookies and local storage

This website uses cookies required to maintain login state and conduct authentication securely. It may also store display language, a login-state indicator, and an unauthenticated cart on the user's device. These technologies are used to provide the Service and preserve user settings.

At present, this website does not use advertising cookies or web analytics tools. If the Company introduces them, it will update this Policy and obtain consent where required. External stores and other linked destinations may use cookies under their own policies.

9. Requests, complaints, and consultation

The Company provides the following contact point for the handling of personal information:

Address: Maison de Joie 2025-1-11 Okusawa, Setagaya-ku, Tokyo 158-0083, Japan
Company: O Ltd.
Representative Director: a_haru
Contact: info@o-me.io

Established May 23, 2023
Revised August 3, 2026